Frequently Asked Questions – chriswardwatches.com
🛒 Orders & Payments
How do I track my order?
Once shipped, you’ll receive a tracking number via email. You can also check status in your account under “Order History.”
What payment methods do you accept?
• Credit/Debit Cards (Visa, Mastercard, Amex)
• PayPal
• Bank Transfer (for orders over $1,000)
Can I change my order after placement?
Contact us immediately via your account dashboard. Changes are only possible before shipment.
⌚ Product Information
Are watches waterproof?
Water resistance varies by model (clearly stated in specs). General guidelines:
✓ 30m: Rain/splash resistant
✓ 100m: Swimming approved
✓ 200m+: Professional diving
Do you offer customization?
Selected models can be personalized:
• Engraving (case back)
• Strap alternatives
• Limited edition numbering
📦 Shipping & Delivery
Delivery times:
• USA/UK/EU: 2-4 business days (Express)
• Worldwide: 5-10 business days
• Custom pieces: +3-5 processing days
Import taxes/duties?
Customer’s responsibility. We recommend checking local regulations before ordering.
🔄 Returns & Warranty
Return policy:
✓ 60-day hassle-free returns
✓ Must be unworn with original packaging
✓ Includes all papers/accessories
Warranty coverage:
• 5-year movement warranty
• 2-year comprehensive coverage
• Excludes accidental damage/misuse
🔧 Servicing & Repairs
How often should I service my watch?
• Mechanical: Every 3-5 years
• Quartz: Battery replacement every 2 years
How to request service?
- Log service request via your account
- Receive prepaid shipping label
- Typical turnaround: 4-6 weeks