Returns & Warranty Policy – chriswardwatches.com
🔄 60-Day Hassle-Free Returns
✓ Full refunds on unworn watches
✓ Free return shipping (except customization fees)
✓ Extended holiday period: Purchases Nov 15-Dec 25 can be returned until Jan 31
◼ How to Return
- Initiate request in your account dashboard
- Print prepaid label (valid for 14 days)
- Include all items:
- Watch with protective film intact
- Original box & papers
- Warranty card (unfilled)
✓ Accepted Conditions
• No scratches or signs of wear
• All protective stickers remaining
• No alterations/engravings (unless defective)
✗ Non-Returnable Items
• Custom-configured watches
• Straps purchased separately
• Clearance/final sale pieces
⏳ Refund Processing
• 5-7 business days after we receive return
• Original payment method only
• Deductions:
- Customization costs (if applicable)
- International duties/taxes
🔧 Warranty Coverage
• 5-Year Movement Warranty:
- Covers manufacturer defects
- Requires registration within 30 days
• 2-Year Comprehensive: - Includes case, crystal, and components
- Excludes normal wear/accidents
🌍 International Returns
• Must include commercial invoice
• Customer responsible for:
- Return shipping costs
- Customs documentation
⚠️ Defective Items
For quality issues:
- Submit photos/video via warranty portal
- Receive prepaid shipping label
- Choose repair/replacement
FAQ
❯ Can I exchange instead of return?
Yes – return original watch first, then place new order with “EXCHANGE10” code for 10% discount.
❯ What if my watch stops working?
Contact our service center for troubleshooting or warranty claim.
❯ How are refunds calculated for partial returns?
Pro-rated based on items kept vs. returned.